Privacy Policy

Sentinel Identity Solutions, LLC (“Sentinel,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us through our website or otherwise communicate with us in relation to the website.

This policy applies only to Sentinel’s public website. It does not describe the processing of personal information through Sentinel’s identity-verification products orservices, including information Sentinel may process on behalf of its business customers.

1. Who we are

Sentinel Identity Solutions, LLC is responsible for the personal information covered by this Privacy Policy.

Registered address:

Sentinel Identity Solutions, LLC
2766 Gateway Road
Carlsbad, CA 92009
United States

Privacy contact: privacy@sentinelidentity.solutions

Sentinel operates from the United States and does not currently maintain offices in other countries.

2. Personal information we collect

Information you provide

When you complete our contact form or communicate with us, we may collect:

• Your name
• Your business email address
• Your telephone number, if provided
• Your company, role or job title
• Your country or region
• The subject and contents of your enquiry
• Any other information you choose to provide

Please do not submit sensitive personal information through the contact form.

Information collected automatically

Our website is hosted by Webflow. When you visit the website, Webflow and the website’s supporting infrastructure may automatically process limited technical information necessary to deliver, operate and secure the site. This may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Date and time of access
• Pages requested
• Referring page or website
• Diagnostic, security and error information

Sentinel does not use website analytics, behavioural advertising or customer relationship management tools on this website.

3. How we use personal information

We may use personal information to:

• Receive, review and respond to enquiries
• Communicate with you about Sentinel and its services
• Evaluate potential customer, supplier or partnership opportunities
• Operate, maintain and secure the website
• Diagnose technical problems and prevent misuse
• Maintain appropriate business and correspondence records
• Protect our rights, property, systems and users
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

4. Legal bases for processing

Where the laws of the European Economic Area, United Kingdom or another jurisdiction require us to identify a legal basis, we may rely on:

• Legitimate interests: to operate and secure our website, respond to business enquiries, develop business relationships and protect our legal interests
• Steps before entering into a contract: when you ask us to provide information or take steps in anticipation of a business relationship
• Legal obligations: when processing is necessary to comply with applicable law
• Consent: wherewe specifically request and receive your consent
• Where we rely onlegitimate interests, we consider whether those interests are consistent with your rights and reasonable expectations.

You may with draw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing undertaken before consent was withdrawn.

5. Cookies and similar technologies

The website uses only cookies and similar technologies that are strictly necessary for its operation, security and delivery. These technologies may support functions such as network management, traffic distribution, form operation, fraud preventionand protection against malicious activity.

Sentinel does not use cookies for analytics, behavioural advertising, audience measurement or tracking visitors across unrelated websites.

Because these technologies are necessary for the website to function securely and correctly, they cannot ordinarily be disabled through the website. You may configure your browser to block or delete cookies, but doing so may affect the availability or performance of certain website features.

If Sentinel introduces non-essential cookies or similar technologies in the future, we will update this policy and provide any notices, choices or consent controls required by applicable law.

6. How we disclose personal information

We may disclose personal information to:

• Webflow, Inc., which provides website hosting, infrastructure and contact-form functionality
• Information-technology and security providers supporting the operation and protection of the website
• Professional advisers, including lawyers, accountants and auditors
• Governmet bodies, regulators, courts or law-enforcement authorities where required or permitted by law
• A prospective purchaser, investor or successor in connection with a merger, acquisition, financing, restructuring or sale of all or part of our business
• Other partieswhere you direct us or provide consent

Webflow processes website information on Sentinel’s behalf to provide its platform and hosting services. Webflow may engage subprocessors in delivering those services. More information about Webflow’s practices is available in its privacy documentation.

Service providers may access personal information only as necessary to perform services for Sentinel and are expected to protect it appropriately.

We do not sell personal information. We do not share personal information for cross-context behavioural advertising or use it for targeted advertising.

7. International transfers

Sentinel is based in the United States, and the website is hosted using Webflow’s infrastructure and service-provider network. If you access the website from another country or submit information through our contact form, your personal information may be transferred to, stored in or processed in the United States and other countries where Webflow or its authorised subprocessors operate.

Privacy and data-protection laws in those countries may differ from the laws in your country. Where applicable law requires safeguards for international transfers,we or our service providers will use an approved transfer mechanism or another legally recognised basis.

8. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records, protecting our systems and satisfying legal, accounting or reporting requirements.

Retention periods may vary depending on:

• The nature and status of the enquiry
• Whether a business relationship develops
• The sensitivity and amount of information
• Security and operational requirements
• Applicable limitation periods
• Legal and regulatory obligations

When personal information is no longer required, we will delete, anonymise or securely dispose of it in accordance with our applicable procedures.

9. Information security

We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, use, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information is completely secure. We cannot guarantee the absolute security of information transmitted through the internet. Please avoid including confidential or sensitive personal informationin the contact form.

10. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Lodge acomplaint with a competent privacy or data-protection authority
• Appeal our response to a privacy request where applicable

These rights maybe subject to conditions, limitations and exemptions under applicable law.

To exercise a privacy right, email privacy@sentinelidentity.solutions. Please describe your request and your relationship with Sentinel. We may need to request additional information to verify your identity and protect personal information from unauthorised access.

You may use an authorised agent where permitted by law. We may request evidence of the agent’s authority and may need to verify your identity directly.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. European Economic Area and United Kingdom visitors

If you are located in the European Economic Area or United Kingdom, you may submit acomplaint to the data-protection authority in the country where you live orwork, or where you believe a violation occurred.

We encourage you to contact us first at privacy@sentinelidentity.solutions so that we have an opportunity to address your concern.

Sentinel does not use website information to make decisions based solely on automated processing that produce legal or similarly significant effects.

12. California privacy information

California residents may have rights concerning their personal information under the California Consumer Privacy Act, as amended, if that law applies to Sentineland the relevant processing. These may include rights to know, access, corrector delete certain personal information and to receive information about its collection, use and disclosure.

Sentinel does not sell personal information or share it for cross-context behavioural advertising. Sentinel does not knowingly use or disclose sensitive personal information collected through this website for purposes requiring a right tolimit under the CCPA.

During the preceding 12 months, Sentinel may have collected the following categories of personal information through the website:

• Identifiers,such as a name, email address or IP address
• Professional or employment-related information, such as a company and job title
• Internet or electronic-network activity, such as browser, device and website-access information
• Correspondence and other information submitted through the contact form

We collect this information directly from website visitors and automatically from website infrastructure. We use and disclose it for the purposes and to the recipientsdescribed in this Privacy Policy.

California residents may submit an applicable request by emailing: privacy@sentinelidentity.solutions.

13. Children’s privacy

Our website is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has submitted personal information to us, please contact: privacy@sentinelidentity.solutions so that we can review and, where appropriate, delete it.

14. External links

Our website may contain links to websites or services operated by other organisations. Sentinel does not control their privacy practices and is not responsible for their content or handling of personal information.

We encourage you to review the privacy policy of each external website you visit.

15. Changes to this policy

We may update this Privacy Policy to reflect changes to our website, business practices or legal obligations.

When we make changes, we will publish the revised policy on this page and update the “Last updated” date. Where required, we will provide additional notice of material changes.

16. Contact us

For questions,concerns or requests relating to this Privacy Policy or Sentinel’s handling of personal information, contact:

Sentinel IdentitySolutions, LLC
2766 Gateway Road
Carlsbad, CA 92009
United States

Email:privacy@sentinelidentity.solutions

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